1. Introduction
Best Smile Dental respects patient privacy and is committed to protecting personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA). This policy explains how we may collect, use, disclose and protect personal data submitted through our website, WhatsApp, phone calls, emails or clinic registration.
2. Personal Data Collected
We may collect personal data such as your name, phone number, email address, appointment details, enquiry details, medical or dental information voluntarily provided by you, and other information required for clinic administration or patient care.
3. How Personal Data Is Collected
Personal data may be collected when you submit a website form, book an appointment, contact us by WhatsApp, call the clinic, email us, register as a patient or provide information during your dental visit.
4. Purpose of Collecting Personal Data
We may use personal data to respond to enquiries, arrange appointments, provide dental services, manage patient records, process claims where applicable, contact patients about appointments or treatment matters, and support clinic administration.
5. Disclosure of Personal Data
Personal data may be disclosed to authorized clinic staff, dental professionals involved in your care, service providers supporting clinic operations, professional advisers, insurers or relevant authorities where required by law or necessary for patient care and administration.
6. Protection of Personal Data
We take reasonable steps to protect personal data from unauthorized access, collection, use, disclosure, copying, modification or disposal. Patient information is handled confidentially by authorized personnel.
7. Retention of Personal Data
Personal data may be retained for as long as necessary for clinic, legal, regulatory and operational purposes. When no longer required, personal data will be securely disposed of or anonymized where appropriate.
8. Access, Correction and Withdrawal of Consent
Patients may contact Best Smile Dental to request access to their personal data, correct their information or withdraw consent for certain uses. Withdrawal of consent may affect our ability to provide services or respond to requests.
9. Use of Cookies
Our website may use cookies or similar technologies to improve browsing experience, understand website usage and support website functionality. Users may adjust browser settings to manage cookies.
10. Policy Updates
This Privacy Policy / PDPA Policy may be updated from time to time. The latest version will be published on this website.
11. Contact Information
For privacy-related enquiries, please contact Best Smile Dental at +65 6041 7636 or info@bestsmiledental.com.sg. Clinic address: 11 Upper Boon Keng Road, #01-929, Singapore 380011
